Customer Support
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This role is part of our EasyInterviews hiring partner network. Company details are shared at later stages of the process.
Location
Remote
Type
Full-time
Experience
Entry level
Work Mode
Remote
Salary
22,000
jobs.details.posted
Posted 243 days ago
About this role
This role focuses on resolving customer queries, ensuring high satisfaction, and documenting interactions clearly. Candidates will work closely with support leads to escalate complex issues.
Responsibilities
- Respond to customer queries via chat and email
- Follow troubleshooting scripts
- Escalate complex issues to senior staff
- Document resolutions accurately
Requirements
- Strong communication skills
- Basic computer proficiency
- Ability to handle multiple conversations
- High empathy
Nice to have
- Experience with helpdesk tools
- Startup experience
- Multilingual skills
Interested in this role?
Your application adds you to our candidate pool for this type of role. Our team will share next steps and potential matches.